Cancellation Policy

                                       Cancellation & change of booking policy

Cancellation  booking :

The cancellation of the reservation by the customer must be made in writing, signed and addressed by mail or email to Villa Atlas Issen . In case of cancellation either due to the customer, or automatically due to non-payment, variable compensation is due according to the date of reception of your notification to Villa Atlas Issen, according to the following scale :

You can cancel your reservation up to 30 days before check-in at no charge (less a processing fee of 35$ from our payment provider that must always be paid when cancelling a reservation). The 35$ fee also applies if you want to cancel only some of the nights booked.

In case of cancellation from 29 to 15 days in advance, we charge a non-refundable fee of 25% of the total price of the reservation.

 In case of cancellation 15 to 10 days in advance, we charge a non-refundable fee of 50% of the total price of the reservation.

FOR CANCELLATIONS LESS THAN 10 DAYS BEFORE CHECK-IN, THE TOTAL COST OF THE RESERVATION OF 100% IS NOT REFUNDABLE.

No refunds for no shows – this counts for flight schedule issues, car breakdowns, illness, closed roads or weather problems, accidents, conflicts of schedules or any other reason for which you cannot go to our Lodges on the day of your check-in. No refund is made for early departure for the same reasons as above.

Non-refundable fees cannot be used as credit for a future booking.

Any cancellation or modification made by Villa Atlas Issen of a confirmed and paid reservation, will be notified to the client and will entitle him to full refund of the amounts already paid without further compensation. However, as far as possible, Villa Atlas Issen will offer the customer an alternative solution of the same or higher category without any price change.

The refund will always be made exactly as you paid it. No other transfers to other accounts or credit cards are permitted for security reasons. When you receive a refund from us, it will take 7-14 business days to process the transaction.

Please note that there may be exchange differences when you receive your refund and have a card that does not charge in your currency. It depends on your card/bank provider.

Villa Atlas Issen reserves the right to cancel reservations and bookings, when it is unable to provide the company’s services due to a case of force majeure such as, but not limited to, weather conditions, strikes, natural disasters, or any other irregularity beyond the control of the company. In the event that Villa Atlas Issen cancel a reservation on their behalf, they will refund the customer.

If Villa Atlas Issen must limit a reservation or service due to technical problems or limited services in the Villa, a partial refund will be made according to the severity of the problem.

Villa Atlas Issen reserves the right to update/change these booking and cancellation policies without notice and without affecting contracts already signed.

The contract is subject to these general booking conditions and Moroccan law.

change of booking :

Changing your reservation to other dates less than 30 days before check-in is not possible without a fee. The same rules as for cancellation apply in this case (25 to 100% fee). Non-refundable fees cannot be used as credit for a future booking.

 We only change booking dates up to 3 Months in advance from the original booking date. Prices vary according to the season, we cannot guarantee the same price as your original booking.